Skills:
Active Directory, Remote Desktop Support, Ticketing Systems, Network Troubleshooting, Scripting (PowerShell), service desk,
Education Qualification
Min Graduate from any IT \ Computer Stream, BE or relevant Bachelors degree.
Skills
Min 2-3 years of Experience
ITIL Fundamental Certified, any IT Infrastructure or SDLC certification course or equivalent level of knowledge
Monitoring Tool & ticketing tool knowledge
Excellent interpersonal relationship and communication / presentation skills
Flexible to work in shifts
Job Profile Description
Good oral and written communication skills
Expertise in Monitoring tools to monitor various systems (Servers, Network infrastructure, Apps, Databases, etc.,) using diversified tools
Good knowledge of Critical Alert Escalation Process/Procedure to respective stakeholders
Ensures monitoring alerts and systems events are assessed, prioritized, and managed
Track Active/repeated alerts till resolution
Complete understanding of the ITIL Terminology & Processes
Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision
Analytical skills
Comprehensive knowledge of ITSM helpdesk ticketing tool
Willing to learn and develop new skills.
Flexible and adaptable approach to problem solving.
Ability to work on own initiative and ready to accept additional tasks
Jio · Bhubaneswar, Odisha, India (On-site)
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https://www.linkedin.com/jobs/view/4235415088
